Service Assurance Technician (hybrid)

Sky (Comcast)

Pasig City, Philippines
3d onsite
Layer 1 diagnostics
Network performance metrics
Monitoring platforms
Provides first-level technical analysis and incident response for Comcast Business Managed Services, including managed broadband, managed Wi-Fi, and managed router solutions

Job Summary

  • Provides first-level technical analysis and incident response for Comcast Business Managed Services, including managed broadband, managed Wi-Fi, and managed router solutions.
  • Performs real-time technical triage of network alarms and customer-reported incidents using monitoring tools, event dashboards, SNMP/telemetry data, and device diagnostics.
  • Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences.

Matching Summary

Provides first-level technical analysis and incident response for Comcast Business Managed Services, including managed broadband, managed Wi-Fi, and managed router solutions.

Skills & Requirements

Must-have

  • Layer 1 diagnostics
  • network performance metrics
  • monitoring platforms
  • technical workflows
  • ticketing systems
  • network analysis tools

Nice-to-have

  • customer experience focus
  • teamwork passion
  • industry revolution vision
  • continuous learning
  • support technology evolution

Key Requirements

  • At least one year of relevant experience
  • Associate's Degree preferred
  • Hybrid work arrangement
  • Willing to work on a shifting schedule

Work Rights

Not specified

Tailored Resume

Cover Letter