The mission is to move customers from 'Self-Managed' to '8x8 Services Optimized' by identifying existing clients who would benefit from the Recurring Services portfolio
Job Summary
The mission is to move customers from 'Self-Managed' to '8x8 Services Optimized' by identifying existing clients who would benefit from the Recurring Services portfolio.
Core responsibilities include analyzing customer data to identify upsell opportunities, collaborating with internal teams, and conducting discovery sessions to promote proactive managed environments.
This role offers unique access to customer history, pain points, and usage patterns to tailor service offer positioning based on specific customer needs.
Matching Summary
The mission is to move customers from 'Self-Managed' to '8x8 Services Optimized' by identifying existing clients who would benefit from the Recurring Services portfolio.
Skills & Requirements
Must-have
Data-driven prospecting
Whitespace identification
Internal collaboration
Insight-led outreach
Consultative selling
Salesforce CRM data analysis
Nice-to-have
Active listener
Logical fact-based approach
High EQ
Service-oriented heart
Deep interest in UCaaS/CCaaS
Key Requirements
Relevant experience in Business Development Representative, Account Management, or Customer Success
Experience with upselling/cross-selling
Analytics skills
Exceptional written and verbal communication
Experience with Salesforce, Google Desktop, Gemini