The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France
Job Summary
The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wide-ranging set of IT stills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.
Matching Summary
The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
Skills & Requirements
Must-have
1st and 2nd level IT support
IT infrastructure support and management
End user and business application support
Incident resolution and management
Technical communication in French and English
Network and infrastructure support
Nice-to-have
People and service focused
Continual development and knowledge
Warehouse and distribution centre systems experience
Public facing contact centres experience
Key Requirements
Minimum 3 years of IT support experience
Fluent in speaking & communicating in English and French
Degree (or equivalent) ICT related discipline
Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery)