Eap Service Coordinator

Intermountain Health

Provo, Utah, US
Base: $19.85 - $30.21 ph; bonus/equity: not specif...
Manage sensitive emotional incoming calls
Triage calls for urgency and intensity
Coordinate multi-state provider network
The EAP Service Coordinator is responsible for the smooth functioning of counseling schedules and coordinating services within a multi-state provider network

Job Summary

  • The EAP Service Coordinator is responsible for the smooth functioning of counseling schedules and coordinating services within a multi-state provider network.
  • This position effectively handles urgent and intense calls to support clients and clinicians while managing vast program service needs.
  • Intermountain Health offers a generous benefits package covering programs to foster a sustainable culture of wellness including mind, body, and spirit.

Matching Summary

The EAP Service Coordinator is responsible for the smooth functioning of counseling schedules and coordinating services within a multi-state provider network.

Salary

Base: $19.85 - $30.21 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive wellness package included

Skills & Requirements

Must-have

  • Manage sensitive emotional incoming calls
  • Triage calls for urgency and intensity
  • Coordinate multi-state provider network
  • Maintain complete system knowledge
  • Schedule multiple clinician calendars

Nice-to-have

  • Excellent customer service skills
  • Critical thinking and problem-solving
  • Group problem solving facilitation
  • Outstanding first point of contact experience

Key Requirements

  • Experience in office or clerical setting
  • Experience with customer service and data entry
  • Bachelor's Degree from accredited institution preferred
  • Experience in EAP or healthcare setting preferred

Work Rights

Not specified

Tailored Resume

Cover Letter