Customer Services Representative

BMO

Toronto, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: may i...
Customer service delivery
Financial solutions advice
Cash transaction management
Delivers exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions.
  • Supports operational activities including cash management, transactions, and escalated service requests while maintaining compliance with risk and regulatory policies.
  • BMO offers a comprehensive compensation package including health insurance, tuition reimbursement, and retirement savings plans, along with a supportive and inclusive work environment.

Matching Summary

Delivers exceptional service to BMO customers and prospects by identifying needs and providing advice on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: May include commission and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Customer service delivery
  • Financial solutions advice
  • Cash transaction management
  • Digital and self-serve banking guidance
  • Risk and compliance adherence
  • Collaborative team work
  • Basic problem solving

Nice-to-have

  • Social media and online tools proficiency
  • Interpersonal and communication skills
  • Resourceful self-starter
  • Creative customer experience approaches
  • Adaptability to shifting schedules
  • Passion for customer service
  • Basic sales and referral knowledge

Key Requirements

  • Post-secondary degree or certification desirable
  • No prior experience necessary
  • Basic verbal and written communication skills
  • Compliance with legal and regulatory requirements
  • Ability to escalate complex issues
  • Basic knowledge of personal and business banking products

Work Rights

Not specified

Tailored Resume

Cover Letter