Customer Experience Coordinator - Overland Park, Ks
Veterinaryemergencygroupst
Overland Park, United States
On-site
Greet customers warmly and urgently
Oversee customer communications
Deliver personalized experiences
Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator in Overland Park, KS. The role focuses on enhancing the customer experience in a fast-paced veterinary emergency setting while providing compassionate support to pet owners and their pets
Job Summary
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG.
In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
VEG is a 2025 and 2026 certified Great Place to Work®.
Matching Summary
Match Score: 85
Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator in Overland Park, KS. The role focuses on enhancing the customer experience in a fast-paced veterinary emergency setting while providing compassionate support to pet owners and their pets.
Skills & Requirements
Must-have
Greet customers warmly and urgently
Oversee customer communications
Deliver personalized experiences
Resolve concerns empathetically
Process payments accurately
Follow up with customers
Nice-to-have
Passionate about perfecting customer experience
Outgoing and personable demeanor
Find ways to say yes
High emotional intelligence
Adaptable in high stakes environments
Empathetic and people-centric approach
Sense of humility
Strong sense of ownership
Curious by nature
Key Requirements
2+ years of customer service experience
Advanced computer and practice management software knowledge