Service Delivery Manager

SHI International Corp

Base: $70,000 - $85,000; bonus/equity: included in...
Manage service delivery operations
Monitor ticket interactions
Resolve customer escalations
The Service Delivery Manager is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers

Job Summary

  • The Service Delivery Manager is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
  • Responsibilities include overseeing service delivery operations, monitoring ticket interactions, establishing relationships with key customers, and leading renewal discussions.
  • The role requires 2+ years in a direct customer support role, 1+ years delivering Microsoft Services, and demonstrated expertise in creating and delivering business reviews.

Matching Summary

The Service Delivery Manager is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.

Salary

Base: $70,000 - $85,000; Bonus/Equity: Included in OTE; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Manage service delivery operations
  • Monitor ticket interactions
  • Resolve customer escalations
  • Analyze service delivery processes
  • Deliver business reviews and presentations

Nice-to-have

  • Collaborate with internal departments
  • Continuous improvement mindset
  • Professionalism and empathy
  • Linear, logical thinking style

Key Requirements

  • 2+ years customer support experience
  • 1+ years Microsoft Services experience
  • Bachelor's degree or equivalent experience
  • 2+ years incident/request management
  • Ability to travel

Work Rights

Not specified

Tailored Resume

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