Alternance - Assistant(e) Chef De Projet Stratégie Expérience Et Parcours Client - Mode - Septembre 2026 - H/f/x
Chanel
Not specified
Customer journey definition and improvement
International community animation
Continuous improvement of customer experience
Chanel is seeking a motivated student for a project assistant role focused on customer experience and journey optimization within the luxury fashion industry. The position involves collaborating with global teams to enhance customer interactions both online and in-store while supporting the deployment of services and community engagement
Job Summary
Contribute to the design, structuring, and deployment of customer journeys internationally, in line with the Maison's vision for Fashion.
Participate in the evolution of online and offline customer journeys by contributing to the design of target journeys and identifying friction points.
Conduct research such as benchmarks, market studies, strategic watch, and ad hoc analyses to inform strategic thinking and monitor customer experience KPIs.
Matching Summary
Match Score: 85
Chanel is seeking a motivated student for a project assistant role focused on customer experience and journey optimization within the luxury fashion industry. The position involves collaborating with global teams to enhance customer interactions both online and in-store while supporting the deployment of services and community engagement.