7+ years architecture or solution design experience
Deep experience architecting ccaas and nice systems
Strong understanding of cloud data platforms like snowflake
The Solutions Architect is responsible for designing and governing enterprise-grade architectures that support the Disney+ and Hulu contact centers
Job Summary
The Solutions Architect is responsible for designing and governing enterprise-grade architectures that support the Disney+ and Hulu contact centers.
This role requires owning the end-to-end architecture for NICE CXone, including IVR flows, routing logic, and digital channel integrations.
The position offers a competitive salary range of $141,900.00 - $190,300.00 per year along with bonus and long-term incentive units.
Matching Summary
The Solutions Architect is responsible for designing and governing enterprise-grade architectures that support the Disney+ and Hulu contact centers.
Salary
Base: $141,900.00 - $190,300.00 per year; Bonus/Equity: Bonus and/or long-term incentive units may be provided; Benefits: Full range of medical, financial, and/or other benefits
Skills & Requirements
Must-have
7+ years architecture or solution design experience
Deep experience architecting CCaaS and NICE Systems
Strong understanding of cloud data platforms like Snowflake
Experience with customer service and contact center technology
Strong API integration and event-driven design skills
Nice-to-have
Ability to communicate architectural vision to executives
Experience with Tableau visualization ecosystems
Passion for contributing to direct-to-consumer experiences
Knowledge of workforce management and capacity planning
Key Requirements
Bachelor's degree or equivalent work experience
7+ years of architecture, systems engineering, or hands-on solution design experience
Deep experience in large-scale enterprise environments