Crs Business Improvement Manager

Satair USA, Inc.

Herndon, Virginia, US
60% onsite
Global standardization
Efficiency and process optimization
Strategic project leadership
Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration

Job Summary

  • Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
  • Lead and manage a portfolio of high-priority strategic projects as identified and prioritized by the CRS leadership team, ensuring on-time, on-budget, and scope-compliant delivery to realize intended business benefits.
  • Offers competitive compensation, comprehensive health and welfare benefits, and opportunities for individual development through global Leadership University.

Matching Summary

Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.

Skills & Requirements

Must-have

  • Global Standardization
  • Efficiency and Process Optimization
  • Strategic Project Leadership
  • Customer Resolution Services
  • Performance Management
  • Data Analytics & KPIs

Nice-to-have

  • Continuous Improvement
  • Innovation and Digitalization
  • Cross-functional collaboration
  • Customer focus groups

Key Requirements

  • Bachelors’ degree in Business or applicable field or equivalent experience
  • 6+ years customer service experience
  • Advanced level understanding of financials
  • Demonstrated knowledge with data and analysis
  • Proven ability to lead complex trans-functional projects

Work Rights

Able to work in US without current or future need for visa sponsorship

Tailored Resume

Cover Letter