We are seeking a passionate Classic Cars enthusiast to join the team as a Customer Service Officer on a permanent full time basis
Job Summary
We are seeking a passionate Classic Cars enthusiast to join the team as a Customer Service Officer on a permanent full time basis.
This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.
Some of the benefits we offer to our team members are: Development programs and study grants and support for higher education, Cultural day off to celebrate what’s important to you, International and local mentoring programs, Diversity panels and employee resource groups, Hybrid work model after the training period, 2 mental health recharge days per year, Annual health & wellbeing allowance to contribute to your overall wellbeing, Volunteering opportunities to give back to a cause that is important to you.
Matching Summary
We are seeking a passionate Classic Cars enthusiast to join the team as a Customer Service Officer on a permanent full time basis.
Skills & Requirements
Must-have
Customer service experience
Call centre experience
Classic Cars knowledge
Microsoft Office Suite knowledge
Meet service levels and KPIs
Nice-to-have
Insurance and warranty experience
Proactive attitude
Team player
Decision making skills
Problem solving ability
Key Requirements
Previous customer service and/or call centre experience ideal
Previous experience in insurance and warranty desirable