Sr Technical Support Representative Ii

Axon

Boston, Massachusetts, United States
Base: $26.26 - $42.02 usd ph; bonus: included in p...
On-site
Troubleshoot hardware and software issues
Proficient with windows operating systems
Strong analytical troubleshooting skills
The role involves providing first-class technical support to customers through email and phone channels

Job Summary

  • The role involves providing first-class technical support to customers through email and phone channels.
  • Employees must troubleshoot issues related to networking, software installation, and device performance while maintaining subject matter expertise.
  • Axon offers competitive salary, 401k matching, paid parental leave, and comprehensive wellness benefits.

Matching Summary

The role involves providing first-class technical support to customers through email and phone channels.

Salary

Base: $26.26 - $42.02 USD per hour; Bonus: Included in pay philosophy; Benefits: Competitive package including 401k match and PTO

Skills & Requirements

Must-have

  • Troubleshoot hardware and software issues
  • Proficient with Windows operating systems
  • Strong analytical troubleshooting skills
  • Excellent verbal and written communication
  • Pass CJIS background check

Nice-to-have

  • Fluency in multiple languages
  • Experience with e-commerce platforms
  • Passion for helping people solve problems
  • Ability to articulate technical concepts
  • Self-driven independent worker

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • 1+ years technical support experience
  • Must pass Criminal Justice Information Services background check

Work Rights

Not specified

Tailored Resume

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