Product Manager - Customer Support Experience Voice
Bankwest
Contact centre technologies
Leveraging ai and gen ai
Digital first strategy
You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction
Job Summary
You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
Ensure we are driving digital first, cost reduction and improved customer outcomes.
At Bankwest, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.
Matching Summary
You will be reporting into the Senior Product Owner within the crew, you will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
Skills & Requirements
Must-have
contact centre technologies
leveraging AI and Gen AI
digital first strategy
Omnichannel customer and colleague experience
end-to-end life cycle management
Nice-to-have
collaboration and innovation
rapid iteration
Agile methodology
Key Requirements
Experience with contact centre technologies
Experience with leveraging AI and Gen AI
Strong analytical skills
Strong stakeholder management skills
Understanding of product implementation and compliance impacts
Delivery experience across Agile methodology
Excellent planning, organisational and time management skills