Sr. Technical Support Engineer - Cloud Security

CrowdStrike UK

Market leader in compensation + equity awards; com...
Not specified (potentially hybrid or onsite based on job nature).
3-8 years product technical support experience
Strong knowledge of aws azure gcp cloud platforms
Deep understanding of iam vpc security groups lambda
CrowdStrike, a leader in cybersecurity, is seeking a Sr. Technical Support Engineer specializing in Cloud Security. The role requires a strong customer focus and technical expertise in cloud platforms, along with the ability to troubleshoot and resolve issues for global enterprise customers

Job Summary

  • The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to ensure satisfaction.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees regardless of level.

Matching Summary

Match Score: 85

CrowdStrike, a leader in cybersecurity, is seeking a Sr. Technical Support Engineer specializing in Cloud Security. The role requires a strong customer focus and technical expertise in cloud platforms, along with the ability to troubleshoot and resolve issues for global enterprise customers.

Salary

Market leader in compensation and equity awards; Comprehensive physical and mental wellness programs; Competitive vacation and holidays

Skills & Requirements

Must-have

  • 3-8 years product technical support experience
  • Strong knowledge of AWS Azure GCP cloud platforms
  • Deep understanding of IAM VPC Security Groups Lambda
  • Linux operating system level troubleshooting expertise
  • Proficiency in Docker Kubernetes Helm charts YAML
  • Scripting language skills Python PowerShell Shell

Nice-to-have

  • Security certifications or product specific credentials
  • Knowledge of MITRE ATT&CK framework
  • Experience with Git version control systems
  • Understanding of security best practices compliance
  • Passion for continuous learning and innovation

Key Requirements

  • Bachelor's degree in Computer Science IT Cyber Security
  • 3-8 years experience in Product Technical support role
  • Hands on experience debugging Windows Linux Mac environments
  • Ability to communicate technical concepts to non-technical audiences

Work Rights

Not specified

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