Customer Banking Specialist - Rouse Hill (6 Months Fixed Contract)

CommBank

Rouse Hill, Australia
Part-time (30 hours per week, predetermined roster)
Exceptional customer service
Financial services experience
Clear articulation of financial terms
CommBank is seeking a Customer Banking Specialist for a 6-month fixed contract at their Rouse Hill branch, aimed at providing exceptional banking experiences to personal and small business customers. The role involves engaging with customers about their banking needs, offering solutions, and maintaining a customer-centric approach

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • In this role, you will have in-depth conversations with customers about their banking needs, support them with enquiries, and process applications for credit products.
  • You will help customers make the right financial decisions and achieve their dreams, and be part of a community that will support you professionally and personally.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for a 6-month fixed contract at their Rouse Hill branch, aimed at providing exceptional banking experiences to personal and small business customers. The role involves engaging with customers about their banking needs, offering solutions, and maintaining a customer-centric approach.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Financial services experience
  • Clear articulation of financial terms
  • Customer-centric problem solving
  • Ability to work in a busy retail environment

Nice-to-have

  • Interest in building a career with CommBank
  • Genuine interest in improving financial wellbeing

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to find solutions
  • Act with integrity
  • Place the customer at the centre
  • Ability to see the big picture for customers
  • Provide holistic solutions

Work Rights

Not specified

Tailored Resume

Cover Letter