Customer Success Manager, Midmarket Japan D&m(evergreen)

AUTODESK TLV

Tokyo, Japan
Customer success plan execution
Maximize customer roi
Drive customer adoption
The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes

Job Summary

  • The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.
  • In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners.
  • Autodesk offers a flexible working environment, with this role based in Tokyo, Japan.

Matching Summary

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - medium-to large-sized enterprises - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes.

Skills & Requirements

Must-have

  • Customer Success Plan execution
  • Maximize customer ROI
  • Drive customer adoption
  • Monitor customer usage data
  • Collaborate with internal teams
  • Engage with customer leadership

Nice-to-have

  • Customer empathy and first mindset
  • Co-create business value stories
  • Proactive risk mitigation
  • Flexible working environment

Key Requirements

  • Up to 5 years customer-facing experience
  • Demonstrated ability to lead
  • Experience documenting strategy/plans
  • Experience with large Japan-based corporations
  • Excellent executive communication skills
  • Business level English proficiency

Work Rights

Not specified

Tailored Resume

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