Alternance – Business Analyst Digital (crm / Change / Business Intelligence) – Request Management (f/h)

MICHELIN

Clermont-Ferrand, France
1,493 € brut mensuel - 1,683 € brut mensuel pd
CRM
Business intelligence
Power BI
You will be at the center of collaboration between business and IT teams, with a clear objective: to improve the experience of internal partners and customer satisfaction through more efficient processes and better-adopted tools

Job Summary

  • You will be at the center of collaboration between business and IT teams, with a clear objective: to improve the experience of internal partners and customer satisfaction through more efficient processes and better-adopted tools.
  • Your main contributions will include gathering and formalizing needs, optimizing processes, contributing to digital tools and CRM evolution, and participating in the development of Power BI dashboards.
  • Michelin is committed to sustainable mobility and is recognized for its actions in favor of employee experience, with a high employee engagement rate and recommendations from trainees and apprentices.

Matching Summary

You will be at the center of collaboration between business and IT teams, with a clear objective: to improve the experience of internal partners and customer satisfaction through more efficient processes and better-adopted tools.

Salary

1493 € brut mensuel - 1683 € brut mensuel

Skills & Requirements

Must-have

  • CRM
  • Business Intelligence
  • Power BI
  • Change Management
  • Requirement Gathering

Nice-to-have

  • International environment
  • Client/User orientation
  • Teamwork and collaboration

Key Requirements

  • Master 2 (BAC+5) degree
  • English B2 minimum
  • Qualiopi certified training organization

Work Rights

Not specified

Tailored Resume

Cover Letter