Senior Technical Account Manager

RapidSOS

Remote
Base: $150,000 - $180,000; equity: equity options;...
Remote
Technical account management
Enterprise customers
High uptime systems
RapidSOS is seeking a Senior Technical Account Manager to lead technical partnerships with high-value enterprise customers in the public safety sector. This remote position requires a seasoned technical professional to ensure system reliability, manage incidents, and drive strategic improvements within the organization

Job Summary

  • Serve as the lead technical partner for complex and high-value enterprise customers, ensuring system reliability and acting as a strategic consultant.
  • Architect and oversee the design of enterprise-grade call flows, proactively audit system performance, and direct high-severity incident response coordination.
  • Synthesize complex customer requirements into strategic feedback for product and engineering leadership, and mentor junior Technical Account Managers.

Matching Summary

Match Score: 85

RapidSOS is seeking a Senior Technical Account Manager to lead technical partnerships with high-value enterprise customers in the public safety sector. This remote position requires a seasoned technical professional to ensure system reliability, manage incidents, and drive strategic improvements within the organization.

Salary

Base: $150,000 - $180,000; Equity: equity options; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical Account Management
  • Enterprise Customers
  • High Uptime Systems
  • Incident Management
  • API and Cloud Platforms
  • Telephony Routing

Nice-to-have

  • Public Safety Technology
  • Site Reliability Engineering
  • Multi-party Integrations
  • Mission-driven Team
  • Startup Environment

Key Requirements

  • 8+ years in senior technical role
  • Expert-level API experience
  • Mastery in incident management
  • Exceptional architectural vision
  • Superior communication skills
  • High degree of autonomy

Work Rights

Not specified

Tailored Resume

Cover Letter