Senior Manager, Employee Service Center

Zillow Group

Remote, US
Base: $132,400.00 - $211,600.00 (ca, ct, md, ma, n...
Fully remote
Employee service center operations
Process improvement methodology
Hris and ticketing systems
The Employee Service Center supports HR processes across the organization, ensuring data integrity and compliance, supporting manual transactions, and collaborating with People Product to enable digital solutions to scale employee lifecycle service at Zillow

Job Summary

  • The Employee Service Center supports HR processes across the organization, ensuring data integrity and compliance, supporting manual transactions, and collaborating with People Product to enable digital solutions to scale employee lifecycle service at Zillow.
  • The Senior Manager, Employee Service Center is someone who is both hands-on and strategic to help run the day-to-day activities of the Employee Service Center as well as implement the vision for our strategy.
  • Build strong operational excellence capabilities on the team by mentoring and developing to challenge the status quo and formulate thoughtful recommendations as needed.

Matching Summary

The Employee Service Center supports HR processes across the organization, ensuring data integrity and compliance, supporting manual transactions, and collaborating with People Product to enable digital solutions to scale employee lifecycle service at Zillow.

Salary

Base: $132,400.00 - $211,600.00 (CA, CT, MD, MA, NJ, NY, WA, DC); Base: $125,800.00 - $201,000.00 (CO, HI, IL, MN, NV, OH, RI, VT); Bonus/Equity: eligible for equity awards; Benefits: Not specified

Skills & Requirements

Must-have

  • Employee Service Center operations
  • Process improvement methodology
  • HRIS and ticketing systems
  • Customer service focus
  • Operational excellence

Nice-to-have

  • Cross-functional team leadership
  • Innovation and automation
  • International employee support strategy
  • Building organizational capability

Key Requirements

  • 7+ years leading mid-sized HR teams
  • 5+ years designing scalable self-service processes
  • Experience building employee service center for 5k+ employees
  • Experience implementing operational excellence standards
  • Experience leading organizational change efforts
  • Experience supporting shared services teams

Work Rights

Not specified

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