Bbc Audience Services Customer Engagement Specialist

BBC Audience Services

Belfast, United Kingdom
Engage with audience members
Answer real time queries
Provide written responses
Deliver world-class audience engagement and customer support within a high-performance team

Job Summary

  • Deliver world-class audience engagement and customer support within a high-performance team.
  • You'll be dedicated to providing viewers and listeners with efficient, and expert information to enhance their experience with the BBC.
  • Actively play your part in helping BBC Audience Services attaining the required Customer Satisfaction metrics/scores.

Matching Summary

Deliver world-class audience engagement and customer support within a high-performance team.

Skills & Requirements

Must-have

  • Engage with audience members
  • Answer real time queries
  • Provide written responses
  • Source information quickly and accurately
  • Meet quality and productivity goals
  • Use in house logging systems
  • Maintain media and current affairs knowledge

Nice-to-have

  • Friendly, professional and helpful manner
  • Proactive and productive communication
  • Contribute to team meetings
  • Uphold Capita and BBC values
  • Flexible working hours

Key Requirements

  • Compliance with BBC standards and guidelines
  • Compliance with information security policies

Work Rights

Not specified

Tailored Resume

Cover Letter