As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience
Job Summary
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience.
Your Day-to-Day Responsibilities Include: Answering incoming calls with warmth and professionalism, Scheduling appointments efficiently, ensuring optimal use of booking slots, Providing patients with clear information on scan preparation, costs, and concession eligibility.
FOR YOU: Competitive Salary: Attractive salary with annual reviews to recognize your contributions. Paid Parental Leave: Additional leave to support new parents. Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Matching Summary
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience.
Skills & Requirements
Must-have
Answering incoming calls with warmth
Scheduling appointments efficiently
Processing patient referrals
Maintaining accuracy in patient data entry
Patient-first approach
Excellent customer service skills
Nice-to-have
Calm, compassionate, and solutions-focused
Thrives in a fast-paced environment
Enjoys working in a collaborative team
Key Requirements
Experience in a medical or allied health administration setting
Comfortable using multiple digital platforms and booking systems