Client Service Manager

Manulife Financial Inc

Boston, Massachusetts, USA
Base: $61,875.00 usd - $103,125.00 usd; bonus/equi...
Hybrid
High-level client service
Reactive and proactive communication
Respond to inquiries within standards
Deliver high level client service through reactive and proactive communication

Job Summary

  • Deliver high level client service through reactive and proactive communication.
  • Provide operations support including resolving escalated customer complaints.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Deliver high level client service through reactive and proactive communication.

Salary

Base: $61,875.00 USD - $103,125.00 USD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • High-level client service
  • Reactive and proactive communication
  • Respond to inquiries within standards
  • Resolve escalated customer complaints
  • Utilize leadership skills
  • Leverage administration systems

Nice-to-have

  • Commitment to continuous improvement
  • Challenge the status quo
  • Flexible environment
  • Well-being and inclusion

Key Requirements

  • 2-4 year retirement product experience
  • 401k Retirement product experience
  • Experience with Omni
  • ERISA/Plan design knowledge
  • Excellent verbal communication skills
  • Effective listening skills
  • Ability to build positive relationships
  • Strong attention to detail
  • Excellent organization and multi-tasking skills
  • In-depth knowledge of business area

Work Rights

Not specified

Tailored Resume

Cover Letter