The Associate Product Specialist supports users and clients for issue resolution, champions data integrity, and participates in technology improvement through product delivery processes
Job Summary
The Associate Product Specialist supports users and clients for issue resolution, champions data integrity, and participates in technology improvement through product delivery processes.
Responsibilities include responding to support cases, triaging workflows, managing escalations, and utilizing Generative AI for task optimization.
The role involves documenting processes, executing operational service benchmarks, and training users and technology partners.
Matching Summary
The Associate Product Specialist supports users and clients for issue resolution, champions data integrity, and participates in technology improvement through product delivery processes.
Skills & Requirements
Must-have
First line of defense support
Issue resolution and documentation
Data integrity championing
User onboarding and offboarding
Generative AI utilization (JLL GPT)
Nice-to-have
Commitment to excellence in support
Sense of urgency and swift response
Ability to work independently and as a team
Key Requirements
1+ years product support or real estate experience