Smart Hands Manager

DayOne

Not specified (assumed to be onsite based on role responsibilities).
5+ years data center smart hands experience
Manage smart hands technicians and teams
Ensure sla compliance for customer tickets
DayOne is seeking a Smart Hands Manager to oversee operations at their data center campus, focusing on installations, troubleshooting, and customer service. The ideal candidate will have over five years of experience in data center operations and a strong technical background, along with excellent leadership and communication skills

Job Summary

  • DayOne is a global leader in high-performance data centers seeking a manager to shape the future of infrastructure.
  • The role involves leading all Smart Hands operations, including installations, migrations, cabling, and troubleshooting across assigned campuses.
  • Candidates must ensure timely ticket resolution while maintaining strict SLA compliance and safety standards.

Matching Summary

Match Score: 85

DayOne is seeking a Smart Hands Manager to oversee operations at their data center campus, focusing on installations, troubleshooting, and customer service. The ideal candidate will have over five years of experience in data center operations and a strong technical background, along with excellent leadership and communication skills.

Skills & Requirements

Must-have

  • 5+ years data center Smart Hands experience
  • Manage Smart Hands technicians and teams
  • Ensure SLA compliance for customer tickets
  • Develop SOPs and quality assurance checklists
  • Coordinate cross-functional incident response

Nice-to-have

  • Strong communication with customers and teams
  • Willingness to work after-hours critical events
  • Passion for innovation and technology growth
  • Experience with ITIL processes
  • Ability to drive continuous improvement initiatives

Key Requirements

  • Engineering, IT, or relevant technical background preferred
  • 5+ years' experience in data center Smart Hands or field services
  • Experience managing technicians or small technical teams
  • Familiarity with ITIL processes (Incident, Change, Request)

Work Rights

Not specified

Tailored Resume

Cover Letter