Regional Customer Support Director

GE Vernova

UK
Competitive senior-level compensation; flexible be...
Fully remote
Lead geographically distributed teams
Manage third-party service providers
Experience with servicenow or similar tools
This role leads regional teams and strategic service partners to deliver reliable, high-quality support for mission-critical grid software solutions in the EMEA region

Job Summary

  • This role leads regional teams and strategic service partners to deliver reliable, high-quality support for mission-critical grid software solutions in the EMEA region.
  • The successful candidate will act as the primary escalation point for complex issues impacting customer production systems while ensuring operational stability.
  • GE Vernova offers a competitive senior-level compensation package including comprehensive private medical coverage, a company car allowance, and flexible working arrangements.

Matching Summary

This role leads regional teams and strategic service partners to deliver reliable, high-quality support for mission-critical grid software solutions in the EMEA region.

Salary

Competitive senior-level compensation; Flexible benefits program; Company car or cash allowance

Skills & Requirements

Must-have

  • Lead geographically distributed teams
  • Manage third-party service providers
  • Experience with ServiceNow or similar tools
  • Enterprise software support delivery
  • SLA and KPI contract management

Nice-to-have

  • Strategic mindset balancing execution
  • Strong stakeholder negotiation skills
  • Continuous improvement mindset
  • Collaborative leadership style
  • Proactive problem-solving abilities

Key Requirements

  • Proven experience leading customer support functions
  • Experience managing geographically distributed teams
  • Track record of managing third-party service providers
  • Deep understanding of enterprise support tools

Work Rights

Not specified

Tailored Resume

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