Guest Services Manager

JLL

Riverwoods, IL, US
Base: $30.19 hourly; bonus/equity: not specified; ...
On-site
Exceptional client experience delivery
Proactive communication and high touch service
Implementation of experience program
JLL is seeking a Guest Services Manager in Riverwoods, IL, to deliver exceptional client experiences by enhancing engagement and communication. The role involves overseeing daily operations of the Guest Services program, managing team schedules, and ensuring service excellence in a hospitality-focused environment

Job Summary

  • JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology.
  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • Personalized benefits that support personal well-being and growth include a 401(k) plan with matching company contributions and comprehensive Medical, Dental & Vision Care.

Matching Summary

Match Score: 85

JLL is seeking a Guest Services Manager in Riverwoods, IL, to deliver exceptional client experiences by enhancing engagement and communication. The role involves overseeing daily operations of the Guest Services program, managing team schedules, and ensuring service excellence in a hospitality-focused environment.

Salary

Base: $30.19 Hourly; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high touch service
  • Implementation of experience program
  • Daily operations oversight
  • Problem resolution for building services
  • Quality assurance checks

Nice-to-have

  • Passion for service and hospitality
  • Brilliant people skills
  • Enhance employee engagement and productivity
  • Collaborative interpersonal abilities

Key Requirements

  • High school diploma or GED
  • Previous Supervisory or Management experience
  • Experience in Hospitality industry
  • Knowledge of commercial real estate industry
  • Proficient skills in Google Suite
  • Proven ability to manage multiple priorities
  • Authorization to work in the United States without sponsorship

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter