Rrn00016709 - Infra Tech Support Practitioner

ANZ

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Service desk management proficiency
Service desk voice support proficiency
Incident and outage resolution
** ANZ is seeking an Infra Tech Support Practitioner to engage in service desk management and maintain production systems. The role requires a beginner proficiency in service desk management and a relevant bachelor's degree, with opportunities for personal growth in a dynamic environment. **

Job Summary

  • Ensure production systems are available and operating according to defined Service Level Agreements.
  • Drive incident and outage resolution and maintain clear communication throughout the process.
  • Establish and maintain disaster recovery procedures to safeguard critical operations.

Matching Summary

Match Score: 75

** ANZ is seeking an Infra Tech Support Practitioner to engage in service desk management and maintain production systems. The role requires a beginner proficiency in service desk management and a relevant bachelor's degree, with opportunities for personal growth in a dynamic environment. **

Skills & Requirements

Must-have

  • Service Desk Management proficiency
  • Service Desk Voice Support proficiency
  • Incident and outage resolution
  • Disaster recovery procedures
  • Production systems availability

Nice-to-have

  • Intermediate problem solving skills
  • Advanced communication skills
  • Intermediate analytical thinking
  • Beginner customer service orientation
  • Intermediate time management

Key Requirements

  • Minimum 1 year relevant experience
  • Bachelor's Degree in relevant field

Work Rights

Not specified

Tailored Resume

Cover Letter