This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system
Job Summary
This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.
The Technical Support Manager will act as the highest-level technical escalation owner within India and point of contact for global product and tech support while driving system adoption, performance, and value realization for customers.
The role includes designing and delivering technical and non-technical training programs, improving customer satisfaction and retention, and maintaining a centralized technical knowledge repository.
Matching Summary
This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.
Skills & Requirements
Must-have
Technical escalation management
Customer success leadership
Field service technical support
Service engineer training and capability building
Root cause analysis for technical issues
Customer data analysis for experience improvement
Nice-to-have
Exposure to digital services and cybersecurity
Business and management certification
Consultative mindset development
Collaboration with global support teams
Training content localization
Key Requirements
Bachelor’s degree or Diploma in Engineering
10–15+ years experience in HVAC or Building Management Systems
Experience in technical support, field service, or customer success
Experience in escalation management and technical troubleshooting
Customer-facing roles experience
Training delivery and capability-building experience preferred