Customer Satisfaction Supervisor

Lithiasantafe

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer service team management
Customer issue resolution
Performance tracking and optimization
Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to provide a convenient and transparent car buying experience

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to provide a convenient and transparent car buying experience.
  • The Customer Satisfaction Supervisor leads a team to ensure exceptional customer resolution and continuous improvement in service performance.
  • Employees enjoy best-in-class benefits including competitive pay, medical and dental plans, paid holidays, 401(k), stock purchase plan, and vehicle purchase discounts.

Matching Summary

Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to provide a convenient and transparent car buying experience.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, Medical, Dental, Vision, PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer service team management
  • Customer issue resolution
  • Performance tracking and optimization
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Strategic thinking
  • Process improvement
  • Strong communication skills
  • Change agent mindset
  • Team motivation and development

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter