Bilingual Customer Service Representative - Remote

Magcontent Wpengine

Bilingual english and spanish fluency
Inbound call handling
Customer service skills
Sharecare is a digital healthcare company that delivers software and tech-enabled services to improve care quality, drive better outcomes, and lower costs

Job Summary

  • Sharecare is a digital healthcare company that delivers software and tech-enabled services to improve care quality, drive better outcomes, and lower costs.
  • The Customer Service Representative answers inbound calls from members and providers, provides courteous and professional service, and uses computer systems to track and resolve inquiries.
  • CSRs proactively educate callers on program benefits, meet call center metrics, and collaborate with other teams to maintain customer satisfaction.

Matching Summary

Sharecare is a digital healthcare company that delivers software and tech-enabled services to improve care quality, drive better outcomes, and lower costs.

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • Inbound call handling
  • Customer service skills
  • Data input and documentation
  • Computer keyboard proficiency
  • Microsoft Word and Outlook knowledge
  • Internet navigation skills

Nice-to-have

  • Ability to multi-task
  • Teamwork skills
  • Adaptability in fast-changing environment
  • Professional communication style

Key Requirements

  • High School Diploma
  • Prior customer service experience preferred
  • Bilingual in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter