Customer Experience Manager (trưởng Nhóm Trải Nghiệm Khách Hàng)

Prudential Assurance UK

Thành phố Hồ Chí Minh, Vietnam
Customer journey mapping
Voice of customer analysis
Cross-functional coordination
Prudential aims to create a culture of diversity and inclusion

Job Summary

  • Prudential aims to create a culture of diversity and inclusion.
  • The Customer Experience Manager drives customer experience initiatives and improvements.
  • This role is critical for embedding customer-centric thinking into operations.

Matching Summary

Prudential aims to create a culture of diversity and inclusion.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Voice of Customer analysis
  • Cross-functional coordination

Nice-to-have

  • Strong analytical skills
  • Good stakeholder management
  • Detail-oriented

Key Requirements

  • Bachelor’s degree in related fields
  • 5–8 years of experience in Customer Experience
  • Experience in insurance or financial services

Work Rights

Not specified

Tailored Resume

Cover Letter