Dutch Speaking L1 Customer Service Representative (future Opportunities)
Unisys
Budapest, Hungary
Monthly gross 44.200 huf; not specified; private h...
On-site
1st level telephone & chat support
Resolve software, hardware, network issues
Accurate call and case documentation
Respond to and resolve customer requests regarding software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service
Job Summary
Respond to and resolve customer requests regarding software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.
Keep customers aware of resolution steps and escalate tickets as needed if on-site support is required.
Unisys offers hybrid working, monthly gross 44,200 HUF cafeteria, fixed extra language allowance, additional shift bonuses, private health insurance, and a home office allowance.
Matching Summary
Respond to and resolve customer requests regarding software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.
Salary
Monthly gross 44.200 HUF; Not specified; Private Health Insurance, Home office allowance
Skills & Requirements
Must-have
1st Level telephone & chat support
Resolve software, hardware, network issues
Accurate call and case documentation
Understand SLA requirements
Cooperate with colleagues
Nice-to-have
Identify process efficiencies
Document procedures for Knowledgebase
Key Requirements
Native/close to native Dutch language skills
Fluent English language skills
Relevant IT qualifications
1 year IT Service Desk experience
ITIL Foundations Certification (preferred)
Microsoft Desktop Administration certification (preferred)