Associate Account Service Analyst

WEX Australia Pty Ltd

Base: $40,500.00 - $54,400.00; bonus/equity: not s...
Not specified (considering the details, it could be inferred as "hybrid" or "fully remote" depending on company policies).
Client communication via phone and email
Manage high-volume transactional casework
Troubleshoot client issues accurately
WEX Australia is seeking an Associate Account Service Analyst to join their Client Support Services team, focusing on providing exceptional service to Mid-Market clients. This role involves managing day-to-day transactional needs, resolving client inquiries, and supporting the transition to a more strategic Solution Analyst role

Job Summary

  • This role is responsible for managing the day-to-day transactional service needs, ensuring timely and accurate resolution of inquiries and standard requests.
  • Serve as the primary contact for a portfolio of Mid-Market clients for their day-to-day and transactional needs via phone, email, and other system tools.
  • WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.

Matching Summary

Match Score: 85

WEX Australia is seeking an Associate Account Service Analyst to join their Client Support Services team, focusing on providing exceptional service to Mid-Market clients. This role involves managing day-to-day transactional needs, resolving client inquiries, and supporting the transition to a more strategic Solution Analyst role.

Salary

Base: $40,500.00 - $54,400.00; Bonus/Equity: Not specified; Benefits: health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more

Skills & Requirements

Must-have

  • Client communication via phone and email
  • Manage high-volume transactional casework
  • Troubleshoot client issues accurately
  • Develop system and process knowledge
  • Document client communications
  • Adhere to security and privacy policies

Nice-to-have

  • Eager to learn and grow
  • Adaptable in fast-paced environment
  • Strong team player
  • Keen eye for detail

Key Requirements

  • Requires strong customer service skills
  • Requires organization and time management skills
  • Requires problem-solving skills
  • Requires desire to master new systems
  • Requires accuracy in work

Work Rights

Not specified

Tailored Resume

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