Software Escalation Engineer

CyberArk

Hyderabad, India
On-site
Python, visual studio, asp.net, java, c#
Cloud technologies/devops tools
Troubleshooting tools (sys-internals, wireshark)
Handle customer support escalations to R&D, providing solutions with necessary code fixes or coordination with R&D

Job Summary

  • Handle customer support escalations to R&D, providing solutions with necessary code fixes or coordination with R&D.
  • Become a trusted expert across the CyberArk product base to ensure escalations needing R&D engagement go to the correct development teams.
  • Collaborate across the R&D organization to ensure timely progress and updates on customer escalations.

Matching Summary

Handle customer support escalations to R&D, providing solutions with necessary code fixes or coordination with R&D.

Skills & Requirements

Must-have

  • Python, Visual Studio, ASP.Net, Java, C#
  • Cloud Technologies/DEVOPS Tools
  • Troubleshooting tools (sys-internals, Wireshark)
  • Windows Operating Systems
  • UNIX/Linux Experience
  • IIS and LDAP Experience
  • Virtualization Experience

Nice-to-have

  • Customer first focus
  • Agile Development Environment
  • Continuous threat prevention
  • Zero trust and least privilege
  • Collaboration across R&D organization
  • Cybersecurity Experience Preferred

Key Requirements

  • Minimum 2-5 years professional experience
  • Bachelor’s Degree in Computer Science or related field
  • Experience with IDM, SSO, SIEM, Application Servers
  • Experience with Cloud Services – AWS, Google, Azure a plus
  • Experience with C#, ASP.NET MVC a plus

Work Rights

Not specified

Tailored Resume

Cover Letter