Customer Service Agent

Loews Hotels & Co

Call center environment
Billing inquiries and disputes
Pci compliance
The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America

Job Summary

  • The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.
  • This team member operates within a call center environment and is in constant communication with guests via phone, email, and/or online chat portals regarding billing inquires and disputes of hotel charges.
  • Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our guests and clients is of utmost importance.

Matching Summary

The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.

Skills & Requirements

Must-have

  • Call center environment
  • Billing inquiries and disputes
  • PCI compliance
  • Guest confidentiality
  • Accounting best practices
  • Communicate via phone, email, chat

Nice-to-have

  • Strengthen brand loyalty
  • Build strong relationships
  • Deliver extraordinary customer service
  • Adapt quickly to change

Key Requirements

  • 1-2 years customer-facing work experience
  • High School Diploma or GED equivalent
  • Proficiency in windows-based computer programs

Work Rights

Not specified

Tailored Resume

Cover Letter