Manager, Fraud Team, Contact Center

UOB

Central Region, Singapore
5 years of supervisory experience
Strong customer service mindset
Ability to work on shifts
The Fraud Team Manager leads and directs Customer Service Officers to ensure high-quality call handling and customer satisfaction

Job Summary

  • The Fraud Team Manager leads and directs Customer Service Officers to ensure high-quality call handling and customer satisfaction.
  • This role involves resolving customer issues and providing management support to CSOs.
  • The manager also conducts coaching sessions and participates in special projects to improve service excellence.

Matching Summary

The Fraud Team Manager leads and directs Customer Service Officers to ensure high-quality call handling and customer satisfaction.

Skills & Requirements

Must-have

  • 5 years of supervisory experience
  • strong customer service mindset
  • ability to work on shifts

Nice-to-have

  • resourceful and proactive team player
  • strong interpersonal skills
  • ability to motivate staff

Key Requirements

  • university degree in any discipline
  • proven team management experience

Work Rights

Not specified

Tailored Resume

Cover Letter