Executive Director - Regional Support Head

OCBC

Singapore
Driving alignment and standardization
Strengthening operating model
System owner responsibilities
The role has both strategic and operational responsibilities for 2 teams (Regional Infrastructure & Systems Management (RISM) and Regional Risk and Control Management (RRCM) within Contact Centre

Job Summary

  • The role has both strategic and operational responsibilities for 2 teams (Regional Infrastructure & Systems Management (RISM) and Regional Risk and Control Management (RRCM) within Contact Centre.
  • Key responsibilities include driving alignment and standardization of best practices across Singapore and Hub (a team based in Malaysia but supporting Singaporean customers), Malaysia and Hong Kong, as well as strengthening the existing operating model to leverage on A.D.D. to strengthen operational efficiency and effectiveness.
  • Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities.

Matching Summary

The role has both strategic and operational responsibilities for 2 teams (Regional Infrastructure & Systems Management (RISM) and Regional Risk and Control Management (RRCM) within Contact Centre.

Skills & Requirements

Must-have

  • driving alignment and standardization
  • strengthening operating model
  • system owner responsibilities
  • risk management and adherence
  • investigation of breaches and risk events
  • independent assurance checks

Nice-to-have

  • future-ready learning organisation
  • sustainable future
  • innovate financial services delivery
  • friendly supportive teams
  • building lasting value

Key Requirements

  • minimum 10 to 15 years of experience
  • leading teams with different skillsets
  • highly analytical mindset
  • good communication and presentation skills
  • ability to identify issues and balance needs
  • proven project management skills
  • strong people management skills
  • highly proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter