Senior Customer Success Manager

MongoDB

Austin, TX, US
Base: $87,000 - $172,000 usd; bonus/equity: not sp...
On-site
Customer success management
Account management
Technical acumen
Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy

Job Summary

  • Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.
  • This role involves de-escalating and resolving critical customer issues, building and executing account plans, and leading executive business reviews for strategic customers.
  • Employees will have the opportunity to work on strategic internal projects to help build the Customer Success program, including creating and teaching best practices and new processes.

Matching Summary

Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.

Salary

Base: $87,000 - $172,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • Account Management
  • Technical Acumen
  • Customer Centric Approach
  • Autonomous Operation
  • Strategic Advisor

Nice-to-have

  • Entrepreneurial Mindset
  • Team Player
  • Passion for Collaboration
  • Advocating on behalf of customers

Key Requirements

  • 7+ years experience
  • Customer Success, Account Management, Client Services
  • Aptitude and curiosity to learn technical concepts
  • Ability to act with high autonomy
  • Prior exposure to database, cloud, infrastructure technology is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter