Customer inquiries, claims, and complaints handling
Order entry and status inquiries
Analysis of customer service reports
Solventum, a new healthcare company with roots in innovative solutions, is seeking a Customer Service Officer in Shanghai. The role involves managing customer inquiries, providing support, and assisting with problem-solving to enhance customer experiences
Job Summary
Handles problems which typically require identifying solutions by selecting from alternative courses of action.
Provides guidance to co-workers or new employees mainly on routine supporting duties.
Serves as a first level escalation resource for non-routine issues brought up by others in the organization.
Matching Summary
Match Score: 75
Solventum, a new healthcare company with roots in innovative solutions, is seeking a Customer Service Officer in Shanghai. The role involves managing customer inquiries, providing support, and assisting with problem-solving to enhance customer experiences.
Skills & Requirements
Must-have
Customer inquiries, claims, and complaints handling
Order entry and status inquiries
Analysis of customer service reports
Handling special customer requests
Managing repeat orders
Nice-to-have
Collaboration with healthcare minds
Empathy and compassion in solutions
Continuous improvement suggestions
Key Requirements
Secondary/high school degree or equivalent
Minimum 6 months of relevant working experience
Experience in medical product document management
Expert knowledge of relevant 3M policies and procedures
Broad knowledge of computer programs and corporate systems