Senior Service Designer

CIBC

Toronto, Canada
Base: not specified; bonus/equity: incentive pyy; ...
Hybrid
Service design projects collaboration
User research methods expertise
Customer journey mapping
As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges

Job Summary

  • As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges.
  • At CIBC we enable the work environment most optimal for you to thrive in your role with a hybrid work arrangement allowing 2-3 days per week on-site and remote work on other days.
  • CIBC offers a competitive salary, incentive pay, benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and a social recognition program.

Matching Summary

As a Senior Service Designer on CIBC’s Optimization & Process Engineering team, you will work with a multidisciplinary team that solves important, bank-wide challenges.

Salary

Base: Not specified; Bonus/Equity: Incentive pay; Benefits: Banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Service Design projects collaboration
  • User research methods expertise
  • Customer journey mapping
  • Prototyping and testing solutions
  • Co-creation and ideation workshops
  • Hybrid work arrangement

Nice-to-have

  • Creative problem solving
  • Strong facilitation skills
  • Passion for equity and inclusion
  • Building diverse partnerships
  • Storytelling with data
  • Human-centered design champion

Key Requirements

  • 4 or more years of service design experience
  • Legally eligible to work in Canada
  • Strong user research skills
  • Experience with primary and secondary research
  • Ability to facilitate cross-functional sessions

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter