Base: £24,400 py; bonus/equity: not specified; ben...
**
Strong analytical skills
Confident communication skills
Ability to manage processes
**
M&G plc is seeking a Customer Insight Operations Apprentice to support customer service operations, focusing on analyzing complaints and enhancing customer experience. The ideal candidate should be self-motivated, analytical, and possess strong communication skills, with a commitment to continuous learning and improvement.
**
Job Summary
M&G aims to give everyone real confidence to put their money to work.
You will support identifying root causes of customer complaints and contact across service channels.
The apprenticeship offers a blend of online learning and face-to-face masterclasses.
Matching Summary
Match Score: 75
**
M&G plc is seeking a Customer Insight Operations Apprentice to support customer service operations, focusing on analyzing complaints and enhancing customer experience. The ideal candidate should be self-motivated, analytical, and possess strong communication skills, with a commitment to continuous learning and improvement.
**
Salary
Base: £24,400 per annum; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong analytical skills
Confident communication skills
Ability to manage processes
Nice-to-have
Proactive team player
Curious and eager to learn
Ability to build relationships
Key Requirements
Available to start in September 2026
Pass in Five National 5s including English and Maths