You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
Skills & Requirements
Must-have
end-to-end Disputes journey
customer fairness, risk, operational efficiency
continuous discovery and delivery
problem-first prioritisation
evidence-led iteration
cross-functional squad leadership
Nice-to-have
improving customer experience in high-stress situations
building faster, clearer Disputes experiences
using data and responsible AI
shaping and scaling improvements
subject matter expert for Disputes customer experience
Key Requirements
Advanced experience in product discovery
Advanced strategic mindset
Advanced stakeholder management and influencing skills