Advisor I, Content Moderator-vietnamese

Concentrix

Kuala Lumpur, Malaysia
Vietnamese language proficiency required
High school diploma with experience preferred
Strong computer navigation skills needed
The Advisor I role interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems

Job Summary

  • The Advisor I role interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while maintaining a courteous and professional tone.
  • The position requires flexibility to rotate shifts and operate effectively in a fast-paced, high-production environment.

Matching Summary

Match Score: 75

The Advisor I role interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.

Skills & Requirements

Must-have

  • Vietnamese language proficiency required
  • High school diploma with experience preferred
  • Strong computer navigation skills needed
  • Ability to work rotating shifts
  • Fast-paced high production environment tolerance

Nice-to-have

  • Demonstrate empathy in customer interactions
  • Multi-tasking and adaptability skills
  • Team collaboration and independent work ability
  • Patience in all contact situations
  • Problem-solving and probing skills

Key Requirements

  • High school diploma
  • Three to six months relevant experience
  • Vietnamese language fluency
  • Shift rotation availability

Work Rights

Not specified

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