Bilingual Member Experience Specialist (future Opportunities)

OMERS Administration Corporation Inc

Toronto, Canada
Base: $66,000 py; bonus/equity: eligible for annua...
On-site
Bilingualism in english and french required
Pension benefit administration experience
Excellent communication skills
Be the first point of contact to service member calls and digital channel inquiries

Job Summary

  • Be the first point of contact to service member calls and digital channel inquiries.
  • Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support.
  • Maintain productivity standards, service levels, and a high degree of member satisfaction.

Matching Summary

Be the first point of contact to service member calls and digital channel inquiries.

Salary

Base: $66,000 per year; Bonus/Equity: Eligible for annual Incentive Award; Benefits: Comprehensive employer-paid health benefits

Skills & Requirements

Must-have

  • Bilingualism in English and French required
  • Pension benefit administration experience
  • Excellent communication skills
  • Customer service focus
  • Handle escalated issues
  • Analyze data for problem-solving

Nice-to-have

  • Positive attitude
  • Commitment to personal development
  • Adaptability to changing circumstances
  • High integrity and discretion

Key Requirements

  • 2+ years of pension benefit administration/client service
  • Bilingualism in English and French required

Work Rights

Not specified

Tailored Resume

Cover Letter