Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Analyze knowledge usage and trends
Integrate knowledge management system
Process mapping and analysis
** Workday is seeking a Sr Business Process Analyst to drive process optimization and support knowledge management initiatives within its Global Support Operations & Enablement teams. The ideal candidate will possess strong analytical skills, a background in knowledge management, and experience with AI technologies, while contributing to a collaborative, inclusive company culture. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Business Process Analyst to drive process optimization and support knowledge management initiatives within its Global Support Operations & Enablement teams. The ideal candidate will possess strong analytical skills, a background in knowledge management, and experience with AI technologies, while contributing to a collaborative, inclusive company culture. **

Skills & Requirements

Must-have

  • analyze knowledge usage and trends
  • integrate knowledge management system
  • process mapping and analysis
  • AI chatbot and virtual assistant experience
  • KCS methodologies
  • data analysis and visualization tools

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter