Customer Technical Support (hotline) & Dispatch Manager

Danaher UK

Villepinte, France
Not specified
5 years technical support experience
3 years leadership or management role
Fluent in english and french
Beckman Coulter Diagnostics is seeking a Customer Technical Support (hotline) & Dispatch Manager to lead their support team in Villepinte, France. The ideal candidate will have a strong background in technical support and leadership, ensuring high levels of customer satisfaction in the diagnostics industry

Job Summary

  • This role is critical for ensuring the highest level of customer satisfaction within the Beckman Coulter Diagnostics team.
  • The successful candidate will lead the Help Line and Dispatching support team while driving proactive and reactive engineering planning.
  • You will foster a high-performance culture by analyzing statistics, setting KPIs, and implementing diversity and inclusion initiatives.

Matching Summary

Match Score: 85

Beckman Coulter Diagnostics is seeking a Customer Technical Support (hotline) & Dispatch Manager to lead their support team in Villepinte, France. The ideal candidate will have a strong background in technical support and leadership, ensuring high levels of customer satisfaction in the diagnostics industry.

Skills & Requirements

Must-have

  • 5 years technical support experience
  • 3 years leadership or management role
  • Fluent in English and French
  • Knowledge of diagnostics regulatory standards
  • Bachelor's degree in Biomedical Engineering or Life Sciences

Nice-to-have

  • Experience leading complex healthcare projects
  • Creative thinking and innovative ideas
  • Ability to work independently and in teams
  • Background in customer-centric service culture

Key Requirements

  • Minimum 5 years technical support experience
  • At least 3 years in a leadership role
  • Fluency in English and French required
  • Bachelor's degree in related field or equivalent
  • Knowledge of diagnostics industry regulations

Work Rights

Not specified

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