Lead Roi Medical Records Specialist - Remote (after Hours - Evening Shift)
Sharecare Inc
Hipaa regulations
Safeguard patient privacy
Process roi requests
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service
Job Summary
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics.
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.
Matching Summary
This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
Skills & Requirements
Must-have
HIPAA regulations
safeguard patient privacy
process ROI requests
deliver exceptional customer service
monitor quality and productivity metrics
Nice-to-have
value-based care at scale
data-driven AI insights
evidence-based resources
comprehensive platform
Key Requirements
Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience
High School Diploma (GED) required
Advanced knowledge of multiple EMR platforms
Strong organizational and multitasking skills
Proficiency in Microsoft Office applications
Strong documentation, communication, and customer service skills