Ambassador Manager – Office Of Enrollment Management
Carnegie Mellon University
Pittsburgh, PA, United States
Fully remote
Student recruitment and visitor experience
Supervise student employees
Develop professional growth opportunities
This role oversees a team of 70–120+ student ambassadors who represent CMU through campus tours, events, and Welcome Center operations
Job Summary
This role oversees a team of 70–120+ student ambassadors who represent CMU through campus tours, events, and Welcome Center operations.
The Office of Enrollment Management is committed to fostering an environment where students and families feel welcome, prepared and supported during their transition to life at CMU all the way through Commencement.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions.
Matching Summary
This role oversees a team of 70–120+ student ambassadors who represent CMU through campus tours, events, and Welcome Center operations.
Skills & Requirements
Must-have
Student recruitment and visitor experience
Supervise student employees
Develop professional growth opportunities
Manage scheduling and payroll
Collaborate with Visitor Experience leadership
Budget planning and audits
Nice-to-have
Passion for student development
Collaborative spirit
Adaptability and excellence
High level of emotional intelligence
Key Requirements
Bachelor’s degree or equivalent
Minimum two years of customer service, admission, student affairs or administrative management experience
Experience handling difficult conversations
Proven experience managing large-scale teams (50–120+ individuals)
Ability to lift deliveries and packages up to 25 pounds