Service Desk Analyst (fixed Term)

219

Melbourne, Victoria, Australia
Competitive salary pyckaging options; not specifie...
Fully remote
Windows operating systems proficiency
Remote desktop services experience
Microsoft o365 services knowledge
This role involves delivering prompt and effective first-level technical phone and ticket support within St Vincent's Service Desk Teams

Job Summary

  • This role involves delivering prompt and effective first-level technical phone and ticket support within St Vincent's Service Desk Teams.
  • The position offers competitive salary packaging options, discounted private health insurance, and access to the Fitness Passport.
  • Candidates must be able to diagnose and troubleshoot hardware, software, and network issues while maintaining high customer satisfaction in a high-pressure environment.

Matching Summary

This role involves delivering prompt and effective first-level technical phone and ticket support within St Vincent's Service Desk Teams.

Salary

Competitive salary packaging options; Not specified; Discounted private health insurance; Employee Assistance Program; Access to Fitness Passport

Skills & Requirements

Must-have

  • Windows operating systems proficiency
  • Remote desktop services experience
  • Microsoft O365 services knowledge
  • Hardware and network troubleshooting
  • Ticket management system usage

Nice-to-have

  • Healthcare industry experience
  • Conflict resolution skills
  • ITIL v4 Certification
  • Cloud systems knowledge
  • Strong customer service passion

Key Requirements

  • Tertiary qualification or equivalent experience
  • 8-month fixed term contract
  • Melbourne Group Head Office location
  • COVID-19 vaccination compliance

Work Rights

Not specified

Tailored Resume

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