Customer Success Manager

Anthropic

Tokyo, Japan
On-site
Strategic customer relationships
Ai/ml concepts and api integrations
Drive customer adoption and value
Join Anthropic's Customer Success team as the first Japan-based Customer Success Manager to pioneer enterprise AI adoption and help customers harness Claude capabilities

Job Summary

  • Join Anthropic's Customer Success team as the first Japan-based Customer Success Manager to pioneer enterprise AI adoption and help customers harness Claude capabilities.
  • Build trusting, strategic relationships with key decision makers, become an expert in Anthropic's products, and proactively drive usage planning and optimization.
  • Develop and execute change management strategies, own the customer experience across their lifecycle, and build Anthropic's brand as the first in-region CS presence.

Matching Summary

Join Anthropic's Customer Success team as the first Japan-based Customer Success Manager to pioneer enterprise AI adoption and help customers harness Claude capabilities.

Skills & Requirements

Must-have

  • Strategic customer relationships
  • AI/ML concepts and API integrations
  • Drive customer adoption and value
  • Manage customer lifecycle and success plans
  • Develop regional processes and best practices

Nice-to-have

  • Thrives in ambiguous environments
  • Roll up your sleeves mentality
  • Passion for AI and responsible development

Key Requirements

  • 6+ years customer-facing experience
  • Experience with consumption and seat-based models
  • Technical fluency in AI/ML
  • Experience explaining technical products
  • Strategic mindset for growth opportunities
  • Cross-functional collaboration skills
  • Strong project management skills
  • Experience building in a growing region
  • Fluency in English
  • Mandarin or Korean preferred

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter